/* Kestrel: support desk + CRM mock. Plain CSS, bundled Inter, no external requests. */
@font-face{font-family:"KInter";src:url("fonts/Inter.ttf") format("truetype");font-weight:100 900;font-display:swap}
:root{
  --ink:#16132b; --ink2:#221d42; --rail-text:#b9b4d9;
  --accent:#6246ea; --accent-d:#4f35d2; --accent-soft:#efebff;
  --bg:#f5f6fa; --panel:#ffffff; --text:#1a1b25; --muted:#6b6f80; --faint:#9a9eae; --line:#e5e7ef; --line2:#eef0f5;
  --hover:#f7f7fb; --radius:10px;
  --new:#2f7bf5; --open:#e5484d; --pending:#d97706; --hold:#475569; --solved:#16a34a; --closed:#8b8fa0;
  --font:"KInter", Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, "Noto Color Emoji";
  --mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  --shadow: 0 1px 2px rgba(20,20,50,.05), 0 1px 1px rgba(20,20,50,.03);
}
*{box-sizing:border-box}
html,body{height:100%;margin:0}
body{font:14px/1.5 var(--font);color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased;font-feature-settings:"cv11","ss01"}
a{color:var(--accent-d);text-decoration:none}
a:hover{text-decoration:underline}
h1,h2{margin:0;letter-spacing:-.01em}
h1{font-size:22px;font-weight:700}
h2{font-size:13.5px;font-weight:650}
code{font:12px/1.4 var(--mono);background:#f2f1f8;border:1px solid #e6e3f2;padding:1px 5px;border-radius:5px;color:#4b3aa8}
small{display:block;color:var(--muted);font-size:12px;line-height:1.35}
.muted{color:var(--muted)} .small{font-size:12.5px} .nowrap{white-space:nowrap} .r{text-align:right}
.ico{width:18px;height:18px;flex:none}
hr{border:0;border-top:1px solid var(--line);margin:16px 0}

/* layout */
.app{display:grid;grid-template-columns:76px 1fr;grid-template-rows:56px 1fr;height:100vh}
.rail{grid-row:1/3;background:var(--ink);display:flex;flex-direction:column;align-items:center;padding:10px 0;gap:4px}
.rail-logo{display:block;margin:2px 0 14px}.rail-logo img{width:38px;height:38px;display:block}
.rail-item{position:relative;width:64px;display:flex;flex-direction:column;align-items:center;gap:3px;padding:8px 0 7px;border-radius:10px;color:var(--rail-text);font-size:10.5px;font-weight:550}
.rail-item .ico{width:21px;height:21px}
.rail-item:hover{background:rgba(255,255,255,.07);color:#fff;text-decoration:none}
.rail-item.active{background:rgba(124,99,255,.26);color:#fff}
.rail-item.active::before{content:"";position:absolute;left:-6px;top:10px;bottom:10px;width:3px;border-radius:3px;background:#9c86ff}
.rail-badge{position:absolute;top:3px;right:9px;background:#ff6b5b;color:#fff;font-size:10px;font-weight:700;border-radius:9px;padding:0 5px;line-height:16px;min-width:16px;text-align:center}
.rail-spacer{flex:1}
.topbar{display:flex;align-items:center;gap:20px;background:var(--panel);border-bottom:1px solid var(--line);padding:0 18px 0 20px}
.ws{display:flex;align-items:center;gap:10px;min-width:220px}
.ws-mark{width:30px;height:30px;border-radius:8px;background:linear-gradient(135deg,#0ea5a4,#0f766e);color:#fff;font-weight:700;font-size:12px;display:grid;place-items:center;letter-spacing:.02em}
.ws strong{display:block;font-size:14px;line-height:1.2}.ws small{font-size:11.5px}
.search{flex:1;max-width:620px;display:flex;align-items:center;gap:8px;background:var(--bg);border:1px solid var(--line);border-radius:9px;padding:0 12px;height:36px;color:var(--faint)}
.search:focus-within{border-color:#b9acff;box-shadow:0 0 0 3px var(--accent-soft);background:#fff}
.search input{flex:1;border:0;outline:0;background:transparent;font:inherit;color:var(--text)}
.top-right{margin-left:auto;display:flex;align-items:center;gap:14px}
.lane{background:#fff4d6;color:#8a5a00;border:1px solid #f6d58a;font-weight:700;font-size:11.5px;padding:2px 8px;border-radius:6px;letter-spacing:.03em}
.live{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted)}
.live i{width:7px;height:7px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 3px #dcfce7}
.live.pulse i{animation:pulse 1s ease}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(34,197,94,.6)}100%{box-shadow:0 0 0 10px rgba(34,197,94,0)}}
.usermenu{position:relative}
.usermenu summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:8px;padding:4px 8px 4px 4px;border-radius:20px}
.usermenu summary:hover{background:var(--hover)}
.usermenu summary::-webkit-details-marker{display:none}
.me-name{font-weight:550;font-size:13px}
.menu{position:absolute;right:0;top:44px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 18px 50px rgba(20,16,60,.18);width:270px;padding:6px 0;z-index:50}
.menu a{display:block;padding:8px 16px;color:var(--text)}
.menu a:hover{background:var(--accent-soft);text-decoration:none}
.menu-head{display:flex;gap:10px;align-items:center;padding:8px 16px 12px;border-bottom:1px solid var(--line);margin-bottom:6px}
.main{overflow:auto;min-width:0}
.main.split{display:grid;grid-template-columns:228px 1fr;overflow:hidden}
.page{padding:24px 28px 40px;max-width:1400px}
.page.narrow{max-width:760px}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:16px}
.page-head p{margin:4px 0 0}
.crumbs{display:flex;gap:8px;font-size:12.5px;color:var(--muted);margin-bottom:10px}.crumbs a{color:var(--muted)}

/* avatars & badges */
.avatar{--c:#64748b;display:inline-grid;place-items:center;flex:none;width:34px;height:34px;border-radius:50%;background:var(--c);color:#fff;font-weight:650;font-size:12.5px;letter-spacing:.02em}
.avatar.bot{border-radius:9px;box-shadow:inset 0 0 0 2px rgba(255,255,255,.35)}
.avatar.sm{width:28px;height:28px;font-size:11px}
.avatar.xs{width:20px;height:20px;font-size:8.5px;vertical-align:middle;margin-top:-2px}
.avatar.xs.bot{border-radius:6px}
.avatar.lg{width:52px;height:52px;font-size:18px}
.botbadge{display:inline-block;background:#e9e4ff;color:#4b32c7;font-size:9.5px;font-weight:750;letter-spacing:.06em;padding:1px 5px;border-radius:4px;vertical-align:1px}
.via{display:inline-block;font-size:10.5px;font-weight:650;padding:1px 6px;border-radius:5px;border:1px solid var(--line);color:var(--muted);background:#fff;white-space:nowrap;vertical-align:1px}
.via-api{background:linear-gradient(135deg,#6246ea,#8b5cf6);color:#fff;border-color:transparent;letter-spacing:.05em}
.via-email{color:#0b6b94;background:#e8f6fc;border-color:#c9eaf7}
.via-web{color:#5b6b0b;background:#f3f8e1;border-color:#e2ecbd}
.via-chat{color:#8a3b8f;background:#faeefb;border-color:#f0d6f2}
.via-system{color:#6b6f80;background:#f3f4f7}
.pill{display:inline-block;font-size:11.5px;font-weight:550;color:#4a4e60;background:#f1f2f6;border:1px solid var(--line);padding:1px 8px;border-radius:20px}
.pill.xs{font-size:10px;padding:0 6px;vertical-align:1px}
.key{display:inline-block;margin-left:6px;font-size:9.5px;font-weight:750;letter-spacing:.07em;color:#8a5a00;background:#fff4d6;border:1px solid #f6d58a;padding:0 5px;border-radius:4px;vertical-align:1px}
.key.big{margin:0;font-size:10.5px;padding:2px 7px}
.health{display:inline-block;font-size:11.5px;font-weight:600;padding:1px 8px;border-radius:20px}
.h-healthy{background:#e7f7ec;color:#137a3a}
.h-at-risk{background:#fde8e8;color:#b42323}
.h-needs-attention{background:#fff1dc;color:#9a5a00}
.h-prospect{background:#eef0ff;color:#4049b8}
.status{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:650;padding:2px 9px;border-radius:6px;color:#fff;white-space:nowrap}
.status.sm{font-size:10.5px;padding:1px 7px;min-width:62px;justify-content:center}
.st-new{background:var(--new)} .st-open{background:var(--open)} .st-pending{background:var(--pending)}
.st-hold{background:var(--hold)} .st-solved{background:var(--solved)} .st-closed{background:var(--closed)}
.prio{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:550;white-space:nowrap}
.prio i{width:8px;height:8px;border-radius:2px;background:#c3c6d3}
.pr-urgent{color:#c81e1e}.pr-urgent i{background:#e5484d;box-shadow:0 0 0 3px #fde3e3}
.pr-high{color:#b45309}.pr-high i{background:#f59e0b}
.pr-normal i{background:#7c8aa5}.pr-low{color:var(--muted)}.pr-low i{background:#cfd3de}
.tag{display:inline-block;font-size:11px;color:#525770;background:#f1f2f6;padding:0 6px;border-radius:4px;margin-right:4px;line-height:18px}
.tag:hover{background:var(--accent-soft);color:var(--accent-d);text-decoration:none}
.num{color:var(--faint);font-weight:550;font-variant-numeric:tabular-nums}
.inv{font-variant-numeric:tabular-nums;background:#f3f1fb;border-radius:4px;padding:0 3px;font-weight:550}
.sla{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;font-weight:600;padding:1px 7px;border-radius:6px;white-space:nowrap}
.sla .ico{width:13px;height:13px}
.sla-ok{background:#eef6ff;color:#1d5fbf}.sla-warn{background:#fff3dc;color:#9a5a00}.sla-breach{background:#fde8e8;color:#b42323}.sla-met{background:#e9f8ee;color:#137a3a}

/* buttons & forms */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;font:inherit;font-weight:600;font-size:13px;border:1px solid var(--line);background:#fff;color:var(--text);padding:7px 14px;border-radius:8px;cursor:pointer}
.btn:hover{background:var(--hover);text-decoration:none}
.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover{background:var(--accent-d)}
.btn.danger{color:#b42323;border-color:#f3c4c4}.btn.danger:hover{background:#fdf0f0}
.btn.ghost{border-color:transparent;background:transparent;color:var(--muted)}
.btn.sm{padding:5px 11px;font-size:12.5px}
.btn.wide{width:100%;padding:10px}
select,input,textarea{font:inherit;font-size:13px;color:var(--text);border:1px solid var(--line);border-radius:8px;background:#fff;padding:6px 9px;outline:0}
select:focus,input:focus,textarea:focus{border-color:#b9acff;box-shadow:0 0 0 3px var(--accent-soft)}
textarea{width:100%;resize:vertical;line-height:1.5}
.field{display:block;font-size:12.5px;font-weight:600;color:#3d4152;margin-bottom:12px}
.field input{display:block;width:100%;margin-top:5px;padding:9px 11px;font-weight:400}
.stack .field{margin-bottom:10px}
.flashes{position:sticky;top:0;z-index:20;padding:10px 28px 0}
.flash-msg{background:#ecfdf3;border:1px solid #bbf0cf;color:#11633a;padding:8px 12px;border-radius:8px;font-size:13px;box-shadow:var(--shadow)}
.flash-msg.error{background:#fdf0f0;border-color:#f3c4c4;color:#9b1c1c}
.main.split .flashes{position:absolute;left:304px;right:28px;top:62px}

/* cards */
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);margin-bottom:14px}
.card-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px;gap:8px}
.card-head h2{display:flex;align-items:center;gap:7px}
.card-head h2 .ico{width:16px;height:16px;color:var(--faint)}
.count{font-size:11.5px;font-weight:650;background:#f1f2f6;border-radius:10px;padding:0 7px;color:var(--muted)}

/* ticket views + queue */
.views{background:var(--panel);border-right:1px solid var(--line);padding:18px 10px;overflow:auto}
.views-head{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--faint);padding:0 10px 8px}
.view-item{display:flex;justify-content:space-between;align-items:center;padding:7px 10px;border-radius:8px;color:var(--text);font-size:13px;font-weight:500}
.view-item b{font-weight:600;color:var(--muted);font-size:12px;font-variant-numeric:tabular-nums}
.view-item:hover{background:var(--hover);text-decoration:none}
.view-item.active{background:var(--accent-soft);color:var(--accent-d);font-weight:650}.view-item.active b{color:var(--accent-d)}
.views-sep{height:1px;background:var(--line);margin:8px 10px}
.queue{overflow:auto;padding:22px 26px 40px;position:relative}
.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}
.f-search{display:flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:8px;background:#fff;padding:0 9px;color:var(--faint);flex:1;max-width:340px}
.f-search input{border:0;box-shadow:none;padding:6px 0;flex:1}
.table-wrap{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);overflow-x:auto;box-shadow:var(--shadow)}
table.grid{width:100%;border-collapse:collapse}
.grid th{text-align:left;font-size:11.5px;font-weight:650;color:var(--muted);background:#fafbfd;border-bottom:1px solid var(--line);padding:9px 12px;white-space:nowrap}
.grid td{padding:10px 11px;border-bottom:1px solid var(--line2);vertical-align:middle;font-size:13px}
.grid tbody tr:last-child td{border-bottom:0}
.grid tbody tr{cursor:pointer}
.grid tbody tr:hover td{background:#fafaff}
.grid td small{margin-top:1px}
.grid.compact td,.grid.compact th{padding:6px 10px}
.grid.compact tbody tr{cursor:default}
.tickets .c-st{width:80px}.tickets .c-subj{min-width:260px}.tickets th.c-sla,.tickets td.c-sla{width:92px}
.subj{color:var(--text);font-weight:600;font-size:13.5px}
.subj-meta{display:flex;align-items:center;gap:6px;margin-top:3px;font-size:12px}
.linked{display:inline-flex;align-items:center;gap:2px;color:var(--accent-d);font-weight:600;font-size:11.5px}.linked .ico{width:13px;height:13px}
.c-req{min-width:120px}.c-org{min-width:150px}.c-org a{color:var(--text);font-weight:550}
.c-asg{white-space:nowrap}.c-upd{white-space:nowrap;color:var(--muted);font-size:12.5px}
.c-acc{display:flex;align-items:center;gap:10px}
.c-acc strong{color:var(--text)}
.num-cell{font-variant-numeric:tabular-nums;font-weight:600}
.soon{color:#b45309!important;font-weight:600}
.empty{text-align:center;color:var(--muted);padding:30px!important}
tr.fresh td,li.fresh,.cmt.fresh .cmt-body{animation:freshbg 4s ease-out}
@keyframes freshbg{0%,30%{background:#efe9ff}100%{background:inherit}}
tr.fresh td:first-child{box-shadow:inset 3px 0 0 var(--accent)}

/* ticket page */
.ticket-main{overflow:auto}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:20px;padding:18px 24px 40px;max-width:1480px}
.ticket-head{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--shadow);margin-bottom:14px}
.th-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.th-top .sla{margin-left:auto}
.ticket-head h1{font-size:21px;margin:10px 0 6px;line-height:1.3}
.ticket-head h1 .num{font-weight:600}
.th-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap;color:var(--muted);font-size:12.5px}
.th-meta .ico{width:15px;height:15px}
.th-tags{margin-left:6px}
.convo{display:flex;flex-direction:column;gap:12px}
.cmt{display:flex;gap:12px;align-items:flex-start}
.cmt-body{flex:1;min-width:0;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:12px 16px;box-shadow:var(--shadow)}
.cmt.cust .cmt-body{background:#fff}
.cmt.agent .cmt-body{border-left:3px solid #9c86ff}
.cmt.note .cmt-body{background:#fffbea;border-color:#f3e3a6;border-left:3px solid #e8b931}
.cmt.by-bot.agent .cmt-body{border-left-color:#0f8b8d}
.cmt-head{display:flex;align-items:center;gap:7px;flex-wrap:wrap;font-size:13px}
.cmt-role{color:var(--muted);font-size:12px}
.cmt-head time{margin-left:auto;color:var(--faint);font-size:12px}
.note-label{display:inline-flex;align-items:center;gap:3px;font-size:11px;font-weight:650;color:#8a6400;background:#fff1c2;border-radius:5px;padding:1px 6px}
.note-label .ico{width:12px;height:12px}
.reply-label{font-size:11px;font-weight:650;color:#4b32c7;background:#efebff;border-radius:5px;padding:1px 6px}
.cmt-to{font-size:12px;color:var(--faint);margin-top:2px}
.cmt-text{margin-top:8px;font-size:14px;line-height:1.6;overflow-wrap:anywhere}
.tref{font-weight:600}
.composer{margin:16px 0;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}
.composer-tabs{display:flex;align-items:center;gap:2px;padding:6px 8px 0;border-bottom:1px solid var(--line);background:#fafbfd}
.composer-tabs label{cursor:pointer}
.composer-tabs input{display:none}
.composer-tabs span{display:inline-flex;align-items:center;gap:5px;padding:7px 12px;font-size:12.5px;font-weight:600;color:var(--muted);border-bottom:2px solid transparent}
.composer-tabs span .ico{width:13px;height:13px}
.composer-tabs input:checked+span{color:var(--accent-d);border-bottom-color:var(--accent)}
.composer-to{margin-left:auto;font-size:12px;color:var(--faint);padding-right:8px}
.composer textarea{border:0;border-radius:0;box-shadow:none;padding:12px 16px;min-height:90px}
.composer.is-note textarea{background:#fffbea}
.composer-foot{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;border-top:1px solid var(--line2)}
.submit-as{display:flex;gap:8px}
.act-list{list-style:none;margin:0;padding:0}
.act-list li{display:flex;align-items:center;gap:10px;padding:7px 4px;border-top:1px solid var(--line2);font-size:12.5px}
.act-list li:first-child{border-top:0}
.act-list time{width:96px;flex:none;color:var(--faint);font-size:12px}
.act-who{display:inline-flex;align-items:center;gap:6px;font-weight:550;white-space:nowrap}
.act-what{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.act-list li.is-api{background:linear-gradient(90deg,#f5f2ff,transparent 60%)}
.side-col{min-width:0}
.props-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px 10px;margin-bottom:10px}
.props-grid label{font-size:11.5px;font-weight:600;color:var(--muted);display:flex;flex-direction:column;gap:4px}
.props-grid .full{grid-column:1/3}
.props-grid select,.props-grid input{width:100%;color:var(--text)}
.acct-panel{border-top:3px solid #0f766e}
.acct-title{display:flex;gap:10px;align-items:center}
.acct-title strong{color:var(--text);font-size:14.5px}
.org-mark{--c:#0f766e;display:inline-grid;place-items:center;width:38px;height:38px;border-radius:10px;background:var(--c);color:#fff;font-weight:700;font-size:13px;flex:none}
.org-mark.sm{width:30px;height:30px;font-size:11px;border-radius:8px}
.org-mark.lg{width:60px;height:60px;font-size:20px;border-radius:14px}
.acct-badges{display:flex;gap:6px;flex-wrap:wrap;margin:10px 0 4px;align-items:center}
.kv{display:grid;grid-template-columns:1fr 1fr;gap:10px 14px;margin:12px 0}
.kv div{min-width:0}
.kv dt{font-size:11px;font-weight:600;color:var(--faint);text-transform:uppercase;letter-spacing:.05em}
.kv dd{margin:2px 0 0;font-size:13px;font-weight:550}
.kv .kv-hero dd{font-size:20px;font-weight:700;letter-spacing:-.01em;font-variant-numeric:tabular-nums}
.kv .kv-hero dd small{font-size:11.5px;font-weight:500}
.opp-mini{display:block;border:1px solid #ddd5ff;background:linear-gradient(180deg,#faf8ff,#f3efff);border-radius:9px;padding:10px 12px;color:var(--text)}
.opp-mini:hover{text-decoration:none;border-color:#b9acff}
.opp-mini strong{display:block;margin:3px 0 4px}
.opp-kind{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:650;color:#4b32c7;text-transform:uppercase;letter-spacing:.05em}
.opp-kind .ico{width:13px;height:13px}
.opp-row{display:flex;justify-content:space-between;align-items:baseline;font-size:12.5px;color:var(--muted)}
.opp-row b{font-size:17px;color:var(--text);font-variant-numeric:tabular-nums}
.opp-risk{display:inline-block;margin-top:6px;font-size:11px;font-weight:650;padding:1px 7px;border-radius:5px;background:#f1f2f6;color:var(--muted)}
.r-medium{background:#fff1dc;color:#9a5a00}.r-high{background:#fde8e8;color:#b42323}.r-low{background:#e7f7ec;color:#137a3a}
.acct-foot{display:flex;justify-content:space-between;margin-top:12px;font-size:12px;color:var(--muted)}
.acct-foot b{color:var(--text)}
.person{display:flex;gap:10px;align-items:center}
.person strong{display:block}
.person.big strong{font-size:16px}
.link-list,.mini-list,.contact-list{list-style:none;margin:0;padding:0}
.link-list li{display:grid;grid-template-columns:auto 1fr auto;grid-template-rows:auto auto;column-gap:8px;align-items:center;padding:8px 0;border-top:1px solid var(--line2)}
.link-list li:first-child{border-top:0}
.link-list li a{color:var(--text);font-weight:550;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.link-list li small{grid-column:2/3}
.link-list form{grid-row:1/3;grid-column:3}
.x{border:0;background:transparent;color:var(--faint);cursor:pointer;padding:4px;border-radius:5px}.x:hover{background:var(--hover);color:#b42323}.x .ico{width:14px;height:14px}
.link-form{display:flex;gap:6px;margin-top:10px}.link-form input{width:96px}
.mini-list li{display:flex;align-items:center;gap:8px;padding:7px 0;border-top:1px solid var(--line2);font-size:13px}
.mini-list li:first-child{border-top:0}
.mini-list li a{color:var(--text);flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mini-list time{color:var(--faint);font-size:12px;white-space:nowrap}
.contact-list li{display:flex;gap:10px;align-items:flex-start;padding:8px 0;border-top:1px solid var(--line2)}
.contact-list li:first-child{border-top:0}

/* accounts */
.stats{display:flex;gap:12px;margin-bottom:16px;flex-wrap:wrap}
.stat{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:12px 16px;min-width:180px;box-shadow:var(--shadow)}
.stat span{font-size:11.5px;color:var(--muted);font-weight:600}
.stat b{display:block;font-size:20px;font-variant-numeric:tabular-nums}
.acct-hero{display:flex;gap:16px;align-items:center;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;box-shadow:var(--shadow)}
.acct-hero-main{flex:1}
.acct-hero-main p{margin:3px 0 0;font-size:13px}
.acct-owner .person{margin-top:4px}
.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin:14px 0}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:12px 16px;box-shadow:var(--shadow)}
.kpi span{font-size:11px;font-weight:650;color:var(--faint);text-transform:uppercase;letter-spacing:.06em}
.kpi b{display:block;font-size:22px;letter-spacing:-.01em;margin-top:2px;font-variant-numeric:tabular-nums}
.kpi.warn{border-color:#f6d58a;background:linear-gradient(180deg,#fffaf0,#fff)}
.kpi.warn b{color:#9a5a00}
.acct-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.15fr);gap:14px}
.opp{border:1px solid var(--line);border-radius:9px;padding:12px 14px;margin-bottom:10px}
.opp-top{display:flex;justify-content:space-between;align-items:center}
.opp-top .opp-risk{margin:0}
.opp-name{display:block;margin:4px 0 2px;font-size:14px}
.opp-figs{display:flex;align-items:baseline;gap:10px;font-size:12.5px;color:var(--muted)}
.opp-figs b{font-size:19px;color:var(--text);font-variant-numeric:tabular-nums}
.stages{display:flex;list-style:none;margin:10px 0 0;padding:0;gap:3px}
.stages li{flex:1;font-size:10.5px;font-weight:600;text-align:center;padding:4px 2px;background:#f1f2f6;color:var(--faint);border-radius:4px}
.stages li.done{background:#ddd5ff;color:#4b32c7}
.stages li.cur{background:var(--accent);color:#fff}
.next{margin:10px 0 0;font-size:12.5px;color:#3d4152}
.about{margin:0;font-size:13px;color:#3d4152}
.note-form{border:1px solid var(--line);border-radius:9px;padding:10px;margin-bottom:12px;background:#fafbfd;display:flex;flex-direction:column;gap:6px;align-items:flex-start}
.note-row{display:flex;gap:6px;width:100%}.note-row input{flex:1}
.tl{list-style:none;margin:0;padding:0;position:relative}
.tl::before{content:"";position:absolute;left:15px;top:6px;bottom:6px;width:2px;background:var(--line2)}
.tl li{display:flex;gap:12px;padding:8px 0;position:relative}
.tl-ico{width:32px;height:32px;border-radius:50%;background:#fff;border:1px solid var(--line);display:grid;place-items:center;flex:none;color:var(--muted);z-index:1}
.tl-ico .ico{width:15px;height:15px}
.tl-ticket .tl-ico{color:#e5484d;border-color:#f7c9ca;background:#fff5f5}
.tl-call .tl-ico{color:#0f766e;border-color:#b6e3dd;background:#f0fbf9}
.tl-meeting .tl-ico{color:#1d4ed8;border-color:#c7d6fb;background:#f3f6ff}
.tl-deal .tl-ico{color:#137a3a;border-color:#bfe8cd;background:#f2fbf5}
.tl-signal .tl-ico{color:#b8860b;border-color:#f1dc9f;background:#fffaeb}
.tl-email .tl-ico{color:#0b6b94}
.tl-body{flex:1;min-width:0;padding-top:4px}
.tl-head{font-size:13px}.tl-head a{color:var(--text)}
.tl-body p{margin:2px 0 0;font-size:12.5px;color:#4a4e60}
.tl-meta{font-size:11.5px;color:var(--faint);margin-top:3px;display:flex;gap:4px;align-items:center;flex-wrap:wrap}
.tl-kind{margin-left:auto;font-size:10.5px;text-transform:uppercase;letter-spacing:.06em}
.tl li.is-api .tl-body{background:linear-gradient(90deg,#f5f2ff,transparent);border-radius:6px;padding:4px 8px}

/* deals board */
.board{display:grid;grid-template-columns:repeat(5,minmax(200px,1fr));gap:12px}
.board-col{background:#eceef4;border-radius:var(--radius);padding:10px;min-height:300px}
.board-head{display:flex;justify-content:space-between;font-size:12.5px;padding:2px 4px 10px;color:#3d4152}
.board-head span{color:var(--muted);font-weight:600}
.deal-card{display:block;background:#fff;border:1px solid var(--line);border-radius:9px;padding:10px 12px;margin-bottom:8px;color:var(--text);box-shadow:var(--shadow)}
.deal-card:hover{text-decoration:none;border-color:#b9acff}
.deal-card strong{display:block;font-size:13px;margin:3px 0}
.deal-amt{display:block;font-size:16px;font-weight:700;font-variant-numeric:tabular-nums}
.deal-foot{display:flex;align-items:center;gap:6px;font-size:11.5px;margin-top:6px}
.deal-foot .muted{margin-left:auto}

/* activity page */
.seg{display:inline-flex;background:#eceef4;border-radius:9px;padding:3px;margin-bottom:12px}
.seg a{padding:5px 12px;border-radius:7px;color:var(--muted);font-size:12.5px;font-weight:600}
.seg a b{font-weight:700;margin-left:3px;color:var(--accent-d)}
.seg a:hover{text-decoration:none;color:var(--text)}
.seg a.on{background:#fff;color:var(--text);box-shadow:var(--shadow)}
.act-table tbody tr{cursor:default}
.act-table tr.is-api td{background:#faf8ff}
.act-table tr.is-api td:first-child{box-shadow:inset 3px 0 0 #8b5cf6}
.c-time{white-space:nowrap;color:var(--muted);width:120px}
.clamp{max-width:620px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* admin */
.admin-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.code{font-weight:700;font-size:12px}.c2{color:#137a3a}.c4{color:#b45309}.c5{color:#b42323}
.reveal summary{cursor:pointer;font-weight:600;font-size:13px;color:var(--accent-d);margin:6px 0}
.token{display:inline-block;margin:6px 0;font-size:13px;padding:6px 10px}

/* login */
.login-page{background:radial-gradient(1200px 600px at 20% -10%,#2b2163,transparent),var(--ink);min-height:100vh}
.login-wrap{max-width:560px;margin:0 auto;padding:56px 20px}
.login-brand{display:flex;align-items:center;justify-content:center;gap:10px;color:#fff;font-size:24px;font-weight:750;letter-spacing:-.01em;margin-bottom:22px}
.login-brand img{width:40px;height:40px}
.login-card{background:#fff;border-radius:16px;padding:28px 30px;box-shadow:0 30px 80px rgba(0,0,0,.35)}
.login-card h1{font-size:21px;font-weight:600}.login-card h1 strong{font-weight:750}
.sub{color:var(--muted);margin:6px 0 18px}
.who{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-bottom:16px}
.who-item{display:flex;gap:10px;align-items:center;min-width:0;border:1px solid var(--line);border-radius:10px;padding:8px 10px;cursor:pointer}
.who-item:hover{background:var(--hover)}
.who-item input{display:none}
.who-item:has(input:checked){border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.who-text strong{display:block;font-size:13px}
.who-text{min-width:0}.who-text small{font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.err{background:#fdf0f0;border:1px solid #f3c4c4;color:#9b1c1c;padding:8px 12px;border-radius:8px;margin-bottom:12px;font-size:13px}
.info{background:#ecfdf3;border:1px solid #bbf0cf;color:#11633a;padding:8px 12px;border-radius:8px;margin-bottom:12px;font-size:13px}
.foot{text-align:center;color:#8c86b8;font-size:12px;margin-top:18px}

.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:10px 16px;border-radius:10px;font-size:13px;box-shadow:0 10px 30px rgba(0,0,0,.3);z-index:100}
.toast a{color:#c4b8ff;font-weight:650;margin-left:6px}
@media (max-width:1200px){.ticket-layout{grid-template-columns:minmax(0,1fr) 330px}.kpis{grid-template-columns:repeat(3,1fr)}.acct-grid{grid-template-columns:1fr}}